Customer Services Department

The Customer Services department handles the business-critical IT needs of large, medium and small corporate organizations throughout the U.S. and in Central and South America. We offer customized services in the areas of hardware, software support, environmental engineering, networking projects and turnkey projects, including equipment supply, installation, commissioning and facilities management. We also provide consultancy services for various information technology requirements.

Planning, implementing and managing IT infrastructure projects successfully requires a thorough knowledge of products, service offerings and a successful track record of project management. Many of our corporate clients outsource these tasks to Talcomp.

These include consultancy for design and sizing, identification of hardware products and models, sourcing these items and managing their entire data management activity.
We offer customers optimum solutions based on state-of-the-art products available from our business partners. These value-added services include design, configuration, procurement, integration, installation and commissioning. The mix and match of various servers, PCs, peripherals, networking equipment and structured cabling provide customers an opportunity to get the best value for their money and assures single-point support.

Talcomp’s wide presence and deployment of engineers ensures that we provide the best support even in the most remote locations.

Equipment Supply
Whether it is pure equipment supply or part of an integrated solution, Talcomp can source, integrate and support the best hardware, network or systems software components. We have partnerships and business alliances with well-known international brands such as Hewlett Packard (HP), IBM, Sun, Oracle, Motorola, Cisco, CA, Tyco, and HNS.

Hardware Maintenance
Talcomp’s superiority in providing technical support has been acquired following a wide exposure to varied technologies over the years. We maintain systems throughout the United States and in Central and South America from a variety of manufacturers, both from the U.S. and abroad.

Networking
As a network solutions provider, Talcomp offers a range of services using cutting-edge technologies:

• Network consultancy
• Network design
• Supply, installation and commissioning of networking and inter-networking products
• Structured cabling
• Network and security audits
• Internet / intranet solutions
• Networking software development
• Enterprise management systems

Partnerships and business alliances with well-known network equipment companies enables us to provide technically superior and cost effective solutions. Today, Talcomp is recognized as one of the country’s premier network consultancy and implementation agencies.

Facilities Management
Talcomp provides total facilities management, including computer center operations, software maintenance, development and enhancement, as well as hardware maintenance. In fact, many of our clients have completely outsourced their IT infrastructure to Talcomp, relying on our expertise.

Enterprise Management
We build IT solutions around proven enterprise software, technology and business infrastructure capabilities, sourced from our partners. These include enterprise management, security, storage, business intelligence, application lifecycle management, network management, web management, data management, application development, etc. Our enterprise management solutions provide tangible business value, and maximize return on investment (ROI) on IT spending.

Environmental Engineering
Talcomp offers computer site preparation as an integral part of its field engineering services. Our projects range from small sites to large, countrywide contracts.

Turnkey Consultancy
We provide high-quality technical expertise to our customers. Talcomp’s strategic consulting offerings assist our customers to define the fundamental IT solution architecture for their enterprises, and to make suitable technology choices based on industry trends. Important architectural services include planning the total information technology infrastructure, re-engineering legacy systems and integration.